Return and Cancellation Policy
We believe that the standards for our products will not only meet, but will surpass your expectations. That said, we know there are occasional reasons that customers wish to return items and we're here to help!
Shipping or product problems or issues: If you have an issue or a problem with any product or shipment, please call us immediately at (208) 719-9334 so that we can address and resolve the matter quickly.
You changed your mind: Our high standards of sanitation is not only our commitment to you, but we believe it's also an ethical and social responsibility for everyone. Because of this, we regret that we are unable to accept returns on our products due to buyer's remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy.
ORDER CANCELLATIONS AND/OR CHANGES
We are dedicated to sending you only the freshest of products - this means that we don't leave anything on the shelf to get stale. We're also dedicated to shipping your order as quickly as possible. This means mixing a fresh batch of product for you as soon as we receive your order and packaging it up for shipment ASAP. For that reason, once your order has been mixed and packaged, we cannot guarantee that we will be able to make changes to it. With that said, if you notify us promptly, we will do our very best to accommodate your needs according to the following policies:
If you forgot to add an item to your order: For your privacy, safety and security, we do not store credit card information, so unfortunately, we can't just add an item and charge your card. However, if you inadvertently forgot to add something to your order, please contact us ASAP by email or phone to see if we can add the new items and invoice you before we begin processing your order. If your order has already been processed and shipped out, we will let you know and assist with placing another order.
If you need to change or delete an item from your order: Please contact us immediately. If your order has not been processed, we're happy to substitute or delete items from your order, and will refund you any difference.
Please note: If you want to substitute a more expensive item for something in your order, let’s connect by phone or email so we can walk thru the process. If we are able, we will delete the item from your first order, combine the two orders - just remember that we don't store credit card info so we'll need to add it again.
If you need to cancel an order: Please notify us ASAP. If the order has not been mixed and/or shipped out, we should be able to cancel it for you and refund your money. If the order has been processed but not shipped, we should be able to pull it from shipping, but in such cases reserve the right to impose a 10% restocking fee on the entire order, excluding shipping and tax of course.
If you've entered the wrong shipping address: Please notify us ASAP. If the order has not shipped, we will pull it and correct the shipping address.
If you provide us with an incorrect physical address: Or fail to properly identify your name on your mailbox (causing non-delivery) and fail to notify us before the order ships, we cannot replace or refund your order. We will however, do everything we can by working with the shipper to get your product to it's destination, but unfortunately can make no guarantees of the outcome.
If your order is returned to us by the shipper in good condition: We are happy to re-send it to you at your expense.
If you forgot to use a promotional or discount code or credit: We regret to say that we are unable apply a discount code or credit to an order that has already been placed. The good news is that you'll be able to enter/use it on your next order! :)