Shipping, and Local Delivery Policy
FREE SHIPPING AND LOCAL DELIVERY ON ORDERS OVER $50
If you're lucky enough to live here locally in Coeur d'Alene, ID (and surrounding areas, i.e., within 15 miles of downtown CDA), we can arrange to deliver your product right to your door for a $5 charge (unless your order is over $50, then it's FREE!). The benefit of using this service is if you need your products sooner than 4 - 6 days (3 days for processing plus 1 - 3 days for shipping). With delivery, you'll receive your products within 3 days. To use this service, someone will need to sign for your order, so please make sure someone 18 years or older is home at the agreed upon delivery date/time. If you choose to have your order delivered locally, please choose the PRE-ARRANGED PICK UP/DROP OFF option instead of SHIPPING. Once your order has been received and processed, you will be notified by text, email or phone and arrangements for delivery will be made at that time.
SHIPPING AND DELIVERY CHARGES (Scroll Down For USPS Costs At-A-Glance)
Pick - Up - You will be notified when your order is ready to be picked up (processing time is 1-3 Days)
Local Delivery, $5 - FLAT RATE for local delivery (within 15 miles of downtown CDA)
Priority Mail, 1-3 Days - FREE FOR ORDERS $50 AND UP! If your order is under the $50 threshold, real-time calculated rates from USPS will be posted after you enter you US shipping info during checkout (before finalizing order).
Priority Express Mail, Overnight - 2 Days - This is the best service for packages you need super lickety split (aka extra quick!). Real-time calculated rates from USPS will be posted after you enter you US shipping info during checkout (before finalizing order).
**SCROLL DOWN FOR USPS COSTS AT-A-GLANCE**
To All of Our Friends Outside the US - Real-time calculated rates from USPS are posted according to the country we are shipping to. Please add your shipping info to get real-time shipping rates.
If we are shipping to you, processing time is 1 - 3 days, however during promotional periods/holidays, orders may take an extra day, but don't worry, we will always communicate that with you. We offer several shipping options through the United States Postal Service. We've chosen USPS for a couple of reasons:
USPS offers quick service, at a reasonable rate, as well as package tracking.
Since the USPS already travels to nearly every home and neighborhood in the US daily, if we put our packages on their trucks, we won't be putting additional vehicles on the road, and in turn, being a small part of helping to control the amount of global warming caused by greenhouse gas emissions produced by vehicles. (for more information on the effects of greenhouse gas, click here https://www.epa.gov/ghgemissions/overview-greenhouse-gases.)
Priority mail and 1st Class packages typically arrive within 1 to 3 business days from the ship date. In some situations, typically when shipping very large orders, we will use UPS. Shipping time for these orders can be up to 5 days. No matter which service you choose, you'll will receive a tracking number by email to keep you apprised of the shipping status.
Also, please be aware that when shipping to warm climates, some of our products, such as body butters and whipped scrubs may experience some melting or separation. To lessen the possibility of this, we have taken every possible precaution, including adding ice packs and insulated packing during the warmer months of the year. However, if the products look a little different, don't worry, they haven't lost any of their nourishing properties. They may need a little stir and re-solidification by cooling to ~73 degrees.
**PLEASE NOTE: Unfortunately, porch piracy is a problem everywhere, which is why we ship using only traceable methods. We recommend using your tracking number to find out what "time-ish" your package will be delivered so you can look out for it. Once a package shows as delivered by the carrier, we cannot be liable if not received by the recipient, though we will work with USPS and/or UPS and do our best to assist in finding your package (just an FYI...thankfully, we have not had any issues with this so far!)