Question 1

What shipping address?...

Accepted Answer

DON'T FORGET TO DOUBLE CHECK THE SHIPPING ADDRESS! Shipping labels are automatically printed using the shipping address you have registered with us, so be sure to check your address before placing your order. * If you want to send your gift order directly to the recipient, please edit the "ship to address" before completing your purchase.
If your order is delivered to the wrong, or an incomplete address, you'll need to pay any fees associated with re-shipping it to you.

Question 2

What if I'm allergic to an ingredient in your product...but I must have it anyway?

Accepted Answer

PERSONALIZATION: If you have allergies or sensitivities, we are happy to work with you to provide a formula that works for you. Feel free to send us an email (info@gritznglitz.com) with your request. If you would like us to call you, please include your contact info. 🤗

Question 3

Who benefits from using natural scrubs and moisturizers?

Accepted Answer

EVERYONE! Both women and men, young and old! Everyone benefits from using our products. If you have healthy skin, they'll just make it better. If you have "meh" skin, this is what you need! Seriously, you're gonna fall in love with every last one of our products....promise!
They include all-natural and organic ingredients and most are vegan (with the exception of our organic beeswax).

Question 4

I have a shop/store that I would love to carry your products in....

Accepted Answer

We ARE accepting wholesale accounts at this time. Please email us (info@gritznglitz.com) to discuss all available options.

Question 5

What are your payment options?

Accepted Answer

Gritz n Glitz wants to make your shopping experience as fun and exciting as we can...that includes making it easy for you to check out. 
Payment methods accepted from all of our awesome e-commerce customers are PayPal, Apple Pay, VISA, Master Card, Discover, American Express, JCB and Diners Club. 
If we meet here locally at a craft show, a home party or just down at the lake, we will also totally accept your good ol greenbacks! 😁

Question 6

I need to change my order....

Accepted Answer

NEED TO AMEND OR CANCEL YOUR ORDER?: Contact us via email (info@gritznglitz.com) no later than 24 hours after placing your order. After this time, your order is already being customized so we may not able to cancel it for you.

Question 7

Shipping in hot/freezing weather....how does that work?

Accepted Answer

SUMMERTIME SHIPPING: We at Gritz n Glitz proudly use NO chemical stabilizers in our products. Everything is natural, which makes it vulnerable to the weather. Heat is the enemy of hard butters and emulsions; freezing temps, on the other hand, aren’t quite as bad, but they still aren’t thrilled about it. With this in mind, shipping during hot or cold weather may cause melting or freezing, which may alter the texture of many of our products. Hard butters have a melting point of between 73-90 degrees, so they're likely to melt in heat greater than these temperatures. If the product is melted when you receive it, put it in the refrigerator for a bit so it can re-solidify. If the product is frozen, allow time for the product to heat up to room temperature (do NOT attempt to heat it up, let it warm naturally). Also, if our Body Soufflé Butters arrive melted, they may not appear full in the jar because they started out whipped with air (to make them a soufflé) and now the air has dissipated. You are not receiving less product; it is still the same amount you would have received in a full jar if the product had not melted. The good news is, melting or freezing does NOT negatively affect the wonderful skin nourishing benefits and the products are still completely safe to use. 
We always do our absolute best to get your products to you in the same condition as they are when they leave the lab. Therefore, in the warmer months, we only ship Mon-Wed, to lessen the time your order sits in a hot delivery truck. Upon delivery, we recommend a speedy retrieval from the heat to assure your products are in the best possible condition. Lastly, for those who don't want to take a chance on these possibilities, we do offer a shipping upgrade to Express Overnight shipping for an additional fee. 
We, unfortunately, cannot reship or offer any refunds for products that melt or freeze during shipping.

Question 8

I need help with my custom order...

Accepted Answer

MESSAGE ME WITH QUESTIONS!: Custom order requests and questions are always welcome, so please don't hesitate to message us here on the site, email (info@gritznglitz.com) or call (208-719-9334). We're happy to answer questions and will gladly customize your gift set or assist with scent choices.

Question 9

How does shipping work if I order several Gift Sets?

Accepted Answer

If you are ordering 1 gift set, it will be shipped inside the gable box, with tissue paper and excelsior, candy and big fluffy bow attached. If ordering more than 1 set, the gable boxes and bows will be shipped flat with paper and excelsior in ready-made pouches. To keep your shipping costs affordable, assembly will need to be done by you, which we make very quick and easy to put together.

Question 10

What happens if my products are damaged during shipping?

Accepted Answer

Luckily, we have yet to have any of our packages be received with broken/damaged items during transit. This is due to the high level of care in our packaging of your items. While our goal is to have zero damaged shipments, we do know that breakage may happen from time to time. In the rare event that 1 or more of your items arrive broken, the good news is, your package has shipping insurance!! Please take a picture of the box as you received it along with the shipping label, as well as a pic of the broken item inside the box with packaging, then just email those pics to info@gritznglitz.com and we will send a replacement out to you within 3 business days or sooner.

Question 11

What happened to your CBD product line?

Accepted Answer

Our CBD line has moved to its own website! You can find all the same amazing CBD products you love at cbd-naturals.com!(cbd-naturals.com)

Question 12

What happened to your tattoo product line?

Accepted Answer

Our Tatted Upkeep line now has its own website! You can shop the same amazing products you love at tattedupkeep.com!(tattedupkeep.com)

FAQs